Personal Identification Information
Luke After My Pets would only collect any information from users of this site when it is willingly provided to us via the contact form, or via a phone call. When reaching out with the contact form, customer's will only be asked for their name, email address and nature of their query. Further information such as an address may be requested via a follow up email. Users are allowed to refuse to provide information to Luke After My Pets, but this may limit the help that we can offer. This site can be viewed anonymously.
Luke After My Pet will need users to provide correct, relevant information about themselves so that we can fully carry out our service. When hiring Luke After My Pet, users will be asked for any necessary information so that we are able to contact you and so that the duties can be completed as agreed.
In order to be able to complete any agreed service, Luke After My Pets will need to collect various information about your pets. This will include:
-Name, Age, Breed and Gender - this will help us address the pet.
- Whether the pet is insured
- Whether the pet is microchipped
- Whether the pet is regularly treated for worms and fleas (if applicable)
- Whether their vaccinations and boosters are up to date (if applicable)
- Details of any past or present medical conditions
- Whether the pet has any allergies or injuries
- Whether the pet has ever bitten anyone or another animal.
- Whether they're allowed dog treats.
Some of this information could also be supplied to a vet in case of emergency. We will also need the name and number of the vet where the pet is registered and permission to take the pet to the vet and authorise treatment on your behalf if needed. We will also ask for permission for photos to be taken of your pets for use on the website and social media. All client information collected by Luke After My Pets is completely necessary for us to be able to carry out our agreed duties.
How collected information is used
Luke After My Pets may use and collect user's personal information when it is submitted via our contact forms, as well as if they are a customer of ours who has willingly provided the information. It will only be used for the following purposes:
- To carry out our service
Information will be used about the client and their pet in order to contact them, arrange meetings with them and in case of any emergency, where information may be passed to a chosen vet.
- To send emails
We may use email addresses to respond to queries and also to send out mailing list updates if requested.
How your information is protected
Any keys provided to us will be kept securely in a locked unit and no information relating to yourself will be stored with your keys. We would normally use anonymous colour coding or number coding. We use appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and data stored on our site.
Sharing your information
The only time we would ever share your information would be with an agreed vet in an emergency, Otherwise we will not trade, sell or rent any of your personal information and identification with others.
Your Acceptance Of These Terms
By using the site, you are accepting this policy. Please do not use the site if you don't agree with our terms.